Question 1

How does the process work?

Accepted Answer

After purchasing your authentication service, you’ll receive an email with instructions to provide detailed information and high-quality photos of your watch through our secure online form. Evaluations are conducted remotely, with most completed within 1–3 business days. Your results will be delivered to you via email.

Question 2

How long does the authentication process take?

Accepted Answer

You’ll start by submitting high-quality photos and details about your watch using our secure online form. Evaluations are conducted remotely, and most are completed within 1–3 business days. You’ll receive your results via email.

Question 3

Are you affiliated with Rolex or any other watch brand?

Accepted Answer

No, we are an independent authentication service and are not affiliated with Rolex or any other watch brand. Our evaluations are based solely on our expertise and experience.

Question 4

Do you provide certificates of authenticity?

Accepted Answer

No, we do not issue official certificates of authenticity, appraisals, or valuations. Our service is strictly an independent expert opinion based on years of experience in the watch industry.

Question 5

Do you buy or sell watches?

Accepted Answer

No, we do not engage in the buying, selling, or brokering of watches. Our sole focus is providing independent authentication services.

Question 6

What happens if my watch is determined to be inauthentic?

Accepted Answer

We provide an independent assessment, but we do not report, confiscate, or take any legal action regarding counterfeit watches. Our role is solely to provide you with information to make an informed decision.

Question 7

What payment methods do you accept?

Accepted Answer

You will be asked to pay the service fee via PayPal after booking an appointment.
Single Authentication Service Fee: $90.00 USD
Collector's Bundle: $160.00 USD

Question 8

Can I get a refund if I am not satisfied with the service?

Accepted Answer

Due to the nature of our service, all payments are final. However, we strive for customer satisfaction and encourage you to reach out if you have any concerns.

FAQ

Frequently asked questions