Are you affiliated with Rolex or any other watch brand?

No, we are an independent authentication service and are not affiliated with Rolex or any other watch brand. Our evaluations are based solely on our expertise and experience.

 

Do you provide certificates of authenticity?

No, we do not issue official certificates of authenticity, appraisals, or valuations. Our service is strictly an independent expert opinion based on years of experience in the watch industry.

 

Do you buy or sell watches?

No, we do not engage in the buying, selling, or brokering of watches. Our sole focus is providing independent authentication services.

 

What happens if my watch is determined to be inauthentic?

We provide an independent assessment, but we do not report, confiscate, or take any legal action regarding counterfeit watches. Our role is solely to provide you with information to make an informed decision.

 

How long does the authentication process take?

You’ll start by submitting high-quality photos and details about your watch using our secure online form. Evaluations are conducted remotely, and most are completed within 1–3 business days. You’ll receive your results via email.

 

Do you travel outside of the Jacksonville area?

Currently, in-person services are limited to a 15-mile radius of Jacksonville, FL. If you're outside this area, contact us to discuss potential custom arrangements or use our remote authentication option.

 

Is my watch safe during the authentication process?

Yes. For in-person appointments, all evaluations are done in your presence to ensure full transparency and peace of mind. For remote evaluations, we never ask you to ship your watch.

 

What payment methods do you accept?

You will be asked to pay the service fee via Zelle after booking an appointment.
Authentication Fee: $90.00 USD

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Can I get a refund if I am not satisfied with the service?

Due to the nature of our service, all payments are final. However, we strive for customer satisfaction and encourage you to reach out if you have any concerns.

 

How do I schedule an appointment?

To schedule a remote or in-person( within a 15-mile radius of Jacksonville, FL) watch authentication, visit our website and click on BOOK AN APPOINTMENT . The process is quick, secure, and designed to give you peace of mind.